FAQs- BENZING Live!

The BENZING M1 does not recognise the BENZING Live! after start up?

The minimum required firmware version of the BENZING M1 is version 3.12

No results are shown on the website?

Please make sure the login details are correct: Open MENU -> SYSTEM -> BENZING Live -> INFO: There you should see the following states “OK OK 1” in case the connection with the user/password combination is correct.

Forgot your password?

If your email address has been stored at the BENZING Live! online account, than it is easy to recover the password by hitting the “forgot password” button on the website. (NOTE: the password on the BENZING M1 has to be changed to the new one to guarantee the function of the solution).

The BENZING Live! does not transmit any time comparisons nor does GPS coordinates

Please make sure that the GPS receiver has been placed on an outside position.

The BENZING Live! card cannot be found anymore

Please contact BENZING Support.